Refund Policy – [Streamline Information Technology L.L.C]

Effective Date: [01/04/2025]

1. Eligibility for Refunds

We strive to provide high-quality technology services to our customers. However, if you are not satisfied with our service, you may be eligible for a refund under the following conditions:

Service Not Delivered: If we fail to provide the agreed-upon service within the specified timeframe.

Technical Issues: If the service does not function as described and we are unable to resolve the issue within a reasonable period.

Unauthorized Charges: If you were charged for a service you did not request or authorize.

Cancellation Policy: If you cancel within 7 days of purchase and meet the refund eligibility criteria.

2. Non-Refundable Services

Refunds will not be issued for:

Services that have already been rendered and completed.

Custom software development, unless specified otherwise in the contract.

Subscription-based services after the billing cycle has started.

Any third-party service fees that we do not control.

3. Refund Request Process

To request a refund, follow these steps:

Contact our support team at support@streamtechonology.com within 7 working days of the issue.

Provide the order number, service details, and reason for the refund request.

Our team will review your request and respond within 7 business days.

4. Refund Processing Time

Approved refunds will be processed within 7 business days.

Refunds will be issued to the original payment method.

Depending on your bank, the refund may take 7 days to appear in your account.

5. Contact Information

If you have any questions about our refund policy, please contact us:

📧 Email: support@streamtechonology.com

📞 Phone: +971 0553676852